Vitamin Consultancy SOP Certification
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A Regulatory Compliance Network™ Program
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SOP Outline

           1.  Introduction / Index                                                                                  01

            2.  Refund, Delivery & Returns Policies                                                         02

            3.  Standard Disclaimers; Site Use Statement                                              03

            4.  Standard Waivers: Model – Testimonial – Clinical Study                      06

            5.  Email Privacy Policy                                                                                   09

            6.  Document Retention Policy                                                                     10

            7.  Quality Control Procedures / Claims Controls                                       12
                             Standards, Complaints and Policy Coordination


            8.  Contract Manufacturer Agreement GMP Enforcement Terms            16

            9.  Order Processing Procedure                                                                   17

            10. Bookkeeping and Account Management                                              18

            11. Order Record Keeping and Retrieval; AER Reporting                         19

            12. Emergency Planning and Crisis Management                                      20

            13. Payment Card Industry Data Security System                                   21

            14. Private Labeling                                                                                      22

            15. Receiving & Storage of Inventory and Returns                                 23

            16. Returns and Recalls                                                                                24

            17. Complaint Form                                                                                      25

            18. Change Controls / New SOPs                                                              26

            19. CAPA SOP                                                                                              27

            20. CCDS (Company Core Data Sheets) SOP                                          29

            21. New Employee Qualification and Training                                        30

© 2013



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